When you complete your online Sustainability Wheel or create a 'Your Space' account, we may collect a range of information, including your name, age, gender, phone number, email address, contact preferences, and credit card information.
The personal information we collect allows us to keep you informed of Sustainability Coach's services, updates, and events.
On occasion, we may use your personal information to send important notices, such as communications about services and changes to our terms, conditions, and policies. Because this information is important to your interaction with Sustainability Coach, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as data analysis and research to improve Sustainability Coach's programs, services, and communications.
We also collect non-personal information that is, data that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. This information includes occupation, organization, language, postcode, area code, city and country.
Information on customer activity on our website may be aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, and services are of most interest.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Third Party Disclosure
At times Sustainability Coach may make certain personal information available to strategic partners that work with Sustainability Coach to provide products and services, or that help Sustainability Coach market to customers. For example, when you nominate and are linked to a Coach, we will share certain information with your Coach to enable them to provide the correct level of service. If you continue with a service, your account will be governed by Sustainability Coach and its affiliate's respective privacy policies. Personal information will only be shared by Sustainability Coach to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
Sustainability Coach shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Sustainability Coach operates.
It may be necessary - by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Sustainability Coach to disclose your personal information. We may also disclose information about you if we determine that for purposes of security, law enforcement, or other issues of public importance, disclosure is necessary.
In the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
Protection of Personal Information
Sustainability Coach takes precautions - including administrative, technical, and physical measures - to protect your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
Sustainability Coach online services such as the Your Space use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
When you use some Sustainability Coach programs, services, or applications or post on a Sustainability Coach forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
Managing your Personal Information
Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at www.sustainabilitycoach.com/account/your-space. Access, correction, or deletion requests can be made to www.sustainabilitycoach.com/support
We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.
To provide location-based services for programs and services, Sustainability Coach and our affiliates and licensees may collect, use, and share precise location data. This data is collected anonymously in a form that does not personally identify you. It is used by Sustainability Coach and our partners and licensees to provide and improve location-based products and services. Some location-based services offered by Sustainability Coach, such as Organisational Programs and Passion Programs, require your personal information for the feature to work.
Third-Party Sites and Services
Sustainability Coach websites, products, applications, and services may contain links to third-party websites, products, and services. Our programs and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.